Legal Documents

1. About Us

SuiteClean Ltd is a professional cleaning company registered in England and Wales (Company No. 16601711), with a registered address at 73 Duchess of Kent Drive, Chatham, ME5 8DD. Our directors are David Aluko and Kenadi Margetts.

We provide cleaning services including communal area contracts, room cleans, end of tenancy cleans, end of build cleans, and oven cleans across Medway and surrounding areas.

2. Tenant Bookings

2.1 Eligibility
Room clean bookings are available to tenants residing in properties that hold an active communal cleaning contract with SuiteClean Ltd. We verify eligibility by postcode at the time of booking. If your postcode is not recognised, please contact us directly as our records may not yet be updated.

2.2 Booking Confirmation
A booking is confirmed once payment has been received in full. You will receive a booking reference upon successful payment. Until payment is received, your chosen date and time cannot be guaranteed.

2.3 Cancellation & Rescheduling
We require a minimum of 48 hours' notice to cancel or reschedule a room clean booking. Cancellations made with less than 48 hours' notice will result in that session being forfeited — no refund or replacement clean will be issued for that session. To cancel or reschedule, please contact us at info@suiteclean.co.uk or via WhatsApp as soon as possible.

2.4 Access to the Property
It is your responsibility to ensure that our team can access your room at the agreed time. If access cannot be gained and you have not provided sufficient notice, the session will be considered used and no refund or replacement will be issued. Where access is via key safe or landlord arrangement, you are responsible for ensuring these arrangements are in place and communicated to us in advance.

2.5 Room Condition
You agree to ensure your room is in a reasonable, cleanable condition prior to the clean. This includes clearing personal items, clothing, and obstructions from surfaces and floors. SuiteClean reserves the right to refuse a clean where conditions are unsafe, unsanitary, or beyond the scope of standard cleaning (including but not limited to biohazard conditions or urine exposure). In such cases, the session will be considered used and no refund will be issued.

2.6 Packages
Multi-clean packages (3-clean and 6-clean) are sold as a bundle and must be used within the duration of your tenancy. Unused cleans at the end of a tenancy are non-refundable and non-transferable.

3. Landlord & Letting Agent Contracts

3.1 Contract Term
All communal cleaning contracts have a minimum term of 3 months from the agreed start date. Following the initial term, contracts roll on a monthly basis until terminated in accordance with clause 3.2.

3.2 Termination
Either party may terminate the contract after the initial 3-month term by giving 30 days' written notice via email to info@suiteclean.co.uk. Termination during the initial 3-month term is not permitted except in cases of material breach by either party.

3.3 Invoicing
Services are invoiced on a per-property basis. Invoices are issued in accordance with the agreed schedule and are payable within 14 days of the invoice date unless otherwise agreed in writing. Late payment may result in suspension of services.

3.4 Access
The landlord or letting agent is responsible for ensuring SuiteClean has appropriate access to communal areas at agreed times. Any changes to access arrangements must be communicated to us with reasonable notice.

3.5 Scope of Service
The specific areas, frequency, and scope of cleaning will be agreed in writing prior to the commencement of the contract. Any requests outside the agreed scope may be subject to additional charges and must be agreed in advance.

4. Damage Policy

SuiteClean Ltd takes reasonable care when carrying out all cleaning services. In the event that damage occurs to your property or belongings as a direct result of our team's actions, the following process applies:

• Damage must be reported to us within 48 hours of the clean taking place
• You must provide reasonable evidence, including photographic evidence taken before and after the clean where available
• We will assess the reported damage and, where we accept liability, we will arrange for replacement or repair of the damaged item at our cost
• We are not liable for damage to items that were already in a fragile, deteriorated, or damaged condition prior to the clean
• Claims reported outside the 48-hour window will not be accepted

All our cleaning operatives are fully insured. Details of our insurance can be provided on request.

5. Liability

SuiteClean Ltd's total liability to you in connection with any service shall not exceed the amount paid for that specific service. We are not liable for any indirect or consequential losses, loss of income, or loss of opportunity arising from our services or any failure to provide them.

Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

6. Our Team

All SuiteClean cleaning operatives are DBS checked and fully insured. We reserve the right to assign any suitably qualified member of our team to carry out your service.

7. Changes to These Terms

We may update these Terms & Conditions from time to time. For existing landlord contracts, any material changes will be communicated in writing with reasonable notice. For tenant bookings, the version in force at the time of booking applies.

8. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact

If you have any questions about these Terms & Conditions, please contact us at info@suiteclean.co.uk.